ClarityOS · A Clarity Process Group product
Every missed call is a lost job. ClarityOS answers when you can't.
An AI receptionist, follow-up, and booking system built for appointment-based service businesses, not a generic phone system with AI bolted on.
Voice and SMS run end to end in our test environment. Each new business's number goes live once it completes US carrier registration for business texting, which is part of setup.
Your team isn't the problem. Nothing catches what falls through.
Calls go unanswered
The phone rings during a job, after hours, or on a weekend. Nobody answers, and the caller moves to the next name on their list.
Follow-up depends on who is free
A lead sits in a text thread or on a sticky note until someone remembers to call back. Sometimes that's an hour. Sometimes it's never.
Estimates and bookings stall
You quote the job, then hear nothing. No reminder goes out, and the customer books with whoever followed up first.
Past customers go quiet
Someone who used you two years ago has no reason to think of you again unless you reach out. Usually nobody does.
How it fits together
One number, one knowledge base, one record of everything.
Comes in
- Phone callsYour line rings first. If nobody answers, the AI receptionist picks up.
- Text messagesCustomers text the same number and get answers or a booking.
ClarityOS
- Your knowledge baseHours, pricing, service area, policies. Answers come from your content.
- ApprovalsNew AI replies are reviewed before they send on their own.
- AutomationsReminders, review requests, reactivation, weekly report.
Goes out
- Booked appointmentsOn your calendar: built-in, Google, or Microsoft.
- Handoff to your teamAsking for a person creates a callback request with the conversation attached.
- Owner dashboardEvery lead and action in a plain-language timeline.
What's included
Five parts, one system.
- 01
Clarity Reception
Your real line rings first. If nobody picks up, the AI receptionist answers the call, or replies to the text, using your own knowledge base, and can book the appointment mid-conversation.
- 02
Clarity Recover
Every call and text becomes a lead, threaded across channels. A caller who texts later lands on the same record, so nothing sits in a voicemail box or someone's personal phone.
- 03
Clarity Book
Appointment and estimate booking on the built-in calendar or a connected Google or Microsoft calendar, with optional deposits and payments through Stripe.
- 04
Clarity Retain
One-click review requests, plus automated reactivation and repeat service reminders that turn past jobs into repeat ones. Included on the Growth plan.
- 05
Clarity Command
The owner's dashboard: leads, appointments, an activity timeline of every action taken, an approvals queue, and a weekly impact report.
Getting started
No new habits for your team.
01
Load what you know
Paste in your site copy, pricing, hours, service area, and policies. ClarityOS turns it into the knowledge base the receptionist answers from.
02
Connect your number and calendar
Your line rings first, so nothing about how your team answers today has to change. Bookings land on your calendar.
03
Review before it runs alone
During an initial approval period you see and approve new AI replies before they're sent. It works on its own only after you've watched it perform.
04
See what happened
Every call, text, booking, and handoff appears in plain language on your activity timeline, with a weekly report on top.
Security
Secured the way we'd advise you to secure it.
ClarityOS handles customer conversations, bookings, and payments, so it's engineered with the same controls our security services look for.
Our AI security servicesTenant isolation in the database
Every customer's data is separated by row-level security in PostgreSQL, checked by an automated cross-tenant test suite.
Verified webhooks and agent calls
Inbound webhooks are signature-checked, and the services that make up ClarityOS authenticate to each other.
Least-privilege secrets
Each component can read only the credentials its job needs, stored in Azure Key Vault behind private networking.
Screened caller input
Live voice input is screened for prompt-injection attempts, and detections raise security alerts for review.
Modern sign-in
Sign in with Microsoft or Google, or email and password with authenticator-app MFA.
Pricing
Pick a plan. You can change it anytime.
Free
$0foreverLook around ClarityOS with no card required.
- Calendar access
- Up to 5 bookings
- No AI receptionist, SMS, or payments yet
Standard
$149/monthNever miss a lead again — the full receptionist, recovery, and booking suite.
- 24/7 AI voice + SMS receptionist
- Instant missed-call & web-lead follow-up
- Full appointment booking & calendar
- AI-answered customer questions (your own knowledge base)
- Weekly impact report
- Accept payments & deposits (1.5% per transaction)
- 3 team seats
Growth
$249/monthEverything in Standard, plus revenue recovery that turns past customers into repeat ones.
- Everything in Standard
- One-click review requests
- Automated customer reactivation reminders
- Automated repeat service reminders
- Lower payment processing rate (1% per transaction)
- 10 team seats
Questions
What owners ask before they sign up.
No. Your own phone rings first. The AI receptionist only picks up when a call would otherwise go unanswered, and texts get answered from the same knowledge base.
Answers come from the content you provide, not from the model's general knowledge. New businesses start with an approval period where you review AI replies before they send, and a customer who asks for a person gets a callback request routed to your team.
No. ClarityOS covers the moments your team can't: after-hours calls, the third call while everyone is on a job, reminders nobody has time to send. Your people spend their time on the work itself.
Loading your knowledge base, connecting your calendar, and setting up your phone number. US carriers require business texting numbers to be registered (A2P 10DLC) before they carry live messages, and that registration is usually what sets the timeline.
ClarityOS keeps its own lead records and connects to Google and Microsoft calendars today. Other integrations get built when a customer actually needs them. Tell us what you run and we'll say plainly whether it fits.
Those trades are where we started, because the cost of a missed call is easy to see. The same problem exists in most appointment-based service businesses.
See ClarityOS on your own business.
Start free, or book a demo and we'll walk through how it would handle your calls, your questions, and your calendar.